Support & FAQs

 Thanks for your interest in Covenant Consulting's outstanding products and services. We's love to assist you with any of your business needs. Again, thanks for your visiting us on the web. Below are some frequently asked questions that may assist with your project.

 

Support/FAQ

Q: I don't know how to edit a webpage. After your company builds the website, can you help me maintain and edit it?
A: Absolutely! Covenant Consulting proudly provides both development and maintance for our clients.

Q: How long has Covenant Consulting been building websites?
A:  Covenant Consulting was founded in 1992 when our President, Katrina B. Davis graduated from the University of North Carolina at Chapel Hill.

Q: How much does a website cost?
A: The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $700 range for basic personal sites, $1500 range for business sites and range upward depending on your unique needs.

Q: How does the payment process work?
A: The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

Q: What kind of businesses do you work with?
A: We work with a broad range of company types [small start-ups, large corporations, nonprofits and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.] Over the years, we've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organization, and competitors to ensure your site supports all of your goals.

Q: How long does it take to build a website?
A: Our standard websites take approximately 90 days to create. Our E-commerce (online store) websites take approximately 160 days to create. This time will vary from project to project.

Q: Who will I work with during the project?
A: This is a great question to ask and you should ask it of any web design and development firm you are considering. Our clients work directly with our tight knit crew of 3. Who that will be depends on your project needs and what stage of the process you are in during the project.

Q: Can you help me update my existing website that another web firm built?
A: No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

Q: Can you help me choose content for my website?
A: Yes. We include research, copywriting and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages to optimize development, efficiency and  ergonomics of your web presence.

Q: Can you help me source photos for my website?
A: Yes. We will help you source stock photos from sites such as www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

Q: Do I own my website?
A: YES! Everything that we build will be 100% owned by you including your domain name. We are given access or host your account in order that they may be easily edited and the integrity of Covenant Consulting work is not compromised. We do not co-edit with other web development firms. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

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